Smooth Shipping. Simple Returns.
Shipping & Returns Policy
Shipping Information:
• All orders placed on KelpVital.net are processed within 1-2 business days.
• Orders are shipped via standard shipping, typically arriving within 5-7 business days within the United States.
• Expedited shipping options are available for faster delivery.
• Once shipped, you will receive a tracking number via email to track your order’s progress.
Returns & Refunds:
• We accept returns within 30 days of the purchase date.
• To qualify for a return, the product must be unused, unopened, and in its original packaging.
• To initiate a return, please contact us first for return authorization and instructions.
• Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error on our part.
• Once your return is received and inspected, refunds will be processed to your original payment method within 5-7 business days.
Damaged or Incorrect Items:
• If you receive a damaged or incorrect item, please notify us within 5 business days of receipt.
• Provide clear photos of the item, packaging, and shipping label to expedite resolution.
• KelpVital.net will cover the return shipping costs and promptly replace or refund the damaged or incorrect items.
For further assistance, please contact us through the Contact Us page.
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